If you would like to return an item to us, please ensure all returns are sent back within 14 Days in their original condition including any tags or packaging. Any returns made to us outside of the 14 days may no longer be eligible for a full refund. unless faulty.

Please send all returns to the below address:

Western Willow
11 Catherine Hill
Frome
Somerset
BA11 1BZ

If you need any help with the process, don’t hesitate to email us at Info@westernwillow.co.uk or call on 07786219240

All product/s are the customer's full responsibility until they have arrived at our store. Please ensure you have packaged your return to a good standard; this will ensure it remains of the best quality until we receive it.

If you have a faulty item or if there has been an error with your order, please email us at info@westernwillow.co.uk before making your return.

SALE ITEMS ARE NONE RETURNABLE.

If a item is a Christmas Gift you can return up to 14 days from the 1st January. Once your return has arrived back with us, it will be processed within two business days of receipt, and we'll send you a confirmation email to confirm completion. During peak periods, such as Christmas, please allow 3-5 working days for your return to be processed.

Additionally, a lot of our brands offer exceptional warranties, so please contact the relevant channels, or you can contact us, and we will help as best we can. 

 Cancellations 

If you wish to cancel your order, please notify us ASAP. 

Thank you,

Western Willow x